Learning & Development Manager (Food & Beverage)
R
RIXOS
📍 Sharm El Sheikh 2, South Sinai Governorate, Egypt
Job Description
Job Description
- Develop and implement the annual Learning & Development strategy for the Food & Beverage division in alignment with business objectives and brand standards.
- Conduct onboarding and departmental orientation programs for all new Food & Beverage associates.
- Develop and execute annual training calendars for all Food & Beverage outlets.
- Design, deliver, and evaluate training programs covering service standards, sequence of service, product knowledge, menu knowledge, beverage knowledge, wine service, upselling, guest engagement, and operational excellence.
- Coordinate and conduct On-the-Job Training (OJT) and coaching sessions to improve employees' knowledge, skills, and performance.
- Partner with the Food & Beverage Director, Executive Chef, Outlet Managers, and Supervisors to identify training needs and address performance gaps.
- Develop and maintain Food & Beverage Standard Operating Proce...