Learner Excellence Associate
RISE by BCG U
📍 kuala lumpur, kuala lumpur, Malaysia
Job Description
RISE stands for Rapid & Immersive Skill Enhancement, and is designed to enhance employability, as well digitalize the SME landscape in Singapore, by building high-demand business and tech skills. Created by BCG U, RISE leverages BCG’s industry experts to deliver cutting edge content and experience to its participants.
As a Learner Excellence Associate at BCG RISE, you will play a key support role in delivering high-quality learner services across our programs. You will primarily focus on managing learner communications, resolving queries, and supporting administrative processes during the learner journey. Your contributions will help ensure a seamless experience from onboarding through to program completion.
KEY RESPONSIBILITIES
Learner Support & Inbox Management (50%)
- Serve as the first line of support for learner queries, managing the learner support inbox.
- Draft clear, structured, and empathetic email responses to a range o...