Leadership Role: Harbour Hopper Tours Supervisor
A
Ambassatours Gray Line
📍 charlottetown, pe, Canada
Job Description
Become a pivotal leader as a Harbour Hopper Tours Supervisor this season. Guide daily operations while fostering a guest-focused experience through effective mentorship.
In this key role, you'll supervise tour operations while working as a Tour Guide or Sales & Customer Service Agent. Focus on enhancing tour quality, coaching team members, and scheduling staff to ensure a high-level guest experience. Your ability to inspire and lead will play a critical role in maintaining service excellence.
Key Responsibilities:
• Oversee tour quality through feedback and observations
• Schedule shifts for all tour guides and support staff
• Collaborate with guides to create engaging experiences
• Address operational challenges and report on performance
• Ensure team adherence to company guidelines
Requirements:
• Strong leadership and team-oriented mindset
• Excellent communication and time management skills
• Background in customer interaction and service
• Probl...
In this key role, you'll supervise tour operations while working as a Tour Guide or Sales & Customer Service Agent. Focus on enhancing tour quality, coaching team members, and scheduling staff to ensure a high-level guest experience. Your ability to inspire and lead will play a critical role in maintaining service excellence.
Key Responsibilities:
• Oversee tour quality through feedback and observations
• Schedule shifts for all tour guides and support staff
• Collaborate with guides to create engaging experiences
• Address operational challenges and report on performance
• Ensure team adherence to company guidelines
Requirements:
• Strong leadership and team-oriented mindset
• Excellent communication and time management skills
• Background in customer interaction and service
• Probl...