Job Description
About The Role
We are looking for a Mandarin and/or Cantonese speaking Customer Experience Leader, Personal Insurance to join our growing team.
What You’ll Do
- Responsible for all day‑to‑day team management.
- Manage the Personal Insurance operations for your respective team to achieve growth and profitability targets.
- Implement and monitor Personal Insurance objectives with respect to commission revenue, policy count, accounts receivable and quality of the books of business and expenses.
- Communicate, implement, and monitor strategies to ensure goals and objectives are attained.
- Work with other Personal Insurance Managers and your Regional Leader to ensure the quality of services and sales meets expected standards.
- Collaboratively analyze and resolve quality and customer service and sales problems to deliver on our Customer Value Proposition.
- Accounta...