Lead, Workforce Operations & Scheduling

Everise Philippines Ltd. is looking for a Workforce Manager to oversee a team of Traffic and Scheduling Analysts in Bonifacio. The role includes managing staffing strategies, real-time monitoring of call patterns, and creating efficient schedules to achieve service levels.

The ideal candidate will have strong analytical skills, experience in Workforce Operations within customer care or BPO, and proficiency in workforce management technologies. Join us to foster a people-first culture and celebrate diversity!