Job Description
Acts as the owner of the job file and has responsibility for creating
and updating of shipping documents and Customer Invoices in the system.Owns and manages the customer experience. Manages end-to-end shipment process, in compliance with relevant company procedures and agreements with customer. Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders to achieve best-in-class Customer Service You will be the primary point of contact for key customer ensuring smooth execution of the end-to-end logistics lifecycle, working closely with the customer as well as internal and external stakeholders, maintain focus on voice of customer, process efficiency and business growth. Deliver a best-in-class Customer Service experience. Responds to all enquiries in a timely and accura...
and updating of shipping documents and Customer Invoices in the system.
As Customer Service Agent, you will play a vital part in our success:
Key Responsibilities