Lead Logistics Customer Experience & Operations Senior Specialist
Maersk
📍 Pasig, Metro Manila, Philippines
Job Description
Job Description
SummaryEnsure smooth and reliable shipment execution by adhering to standard processes, meeting customer requirements, and achieving service level targets. Act as a key customer contact by building a strong understanding of customer needs and driving continuous improvement. Support digital transformation initiatives through proactive collaboration and operational excellence. Take ownership beyond day-to-day operations and demonstrate accountability in delivery. Build and maintain visual management systems in line with process excellence standards. Implement continuous improvement initiatives, including Kaizens and cost-saving or value-adding projects.
Key Responsibilities:
Ensure consistent service delivery aligned with customer expectations and internal standards.
Develop a strong understanding of customer requirements to enable tailored and effective service delivery.
Take on additional respo...