Lead IT Operations at CFMWS

Canadian Forces Morale and Welfare Services - CFMWS

📍 outaouais, qc, Canada

Full-time Management & Operations

Job Description

Join CFMWS as the Senior Manager of IT Operations and shape IT service management. Drive projects that enhance support for Canadian Armed Forces families.

This senior management position involves overseeing the ITSM Tool Replacement project while closely coordinating with stakeholders to manage budget and scope effectively. Your extensive IM/IT experience will allow you to deliver strategic insights in line with ITIL best practices, ensuring the effective implementation of vital IT systems.

Key Responsibilities:
• Lead key ITSM project delivery and implementation
• Work with project managers on scope and budget management
• Create IT strategies that match organizational goals
• Ensure solutions comply with ITIL guidelines
• Analyze core IM/IT systems requirements for development

Requirements:
• College diploma or equivalent experience required
• Extensive experience in managing IM/IT solutions
• Stro...
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