Lead Guest Experience Manager Role
R
REVELSTOKE MOUNTAIN RESORT
📍 revelstoke, columbia shuswap regional district, Canada
Job Description
Join Revelstoke Mountain Resort as a Lead Guest Experience Manager, focusing on robust service excellence and team performance throughout the year. Drive bookings and elevate guest satisfaction.
In your leadership role, you will guide the Guest Experience team at Revelstoke Mountain Resort, including The Sutton Place Hotel. Your responsibilities will include fostering a high-performance culture, enhancing team skills, and managing reservations and guest engagement effectively. Collaboration with key departments will ensure a seamless guest experience.
Key Responsibilities:
• Manage the recruitment and training of the Guest Experience team
• Foster a service-driven team culture focused on performance
• Set key metrics for conversion and package attachment rates
• Collaborate with Sales and Marketing for campaigns
• Explore new opportunities to enhance revenue across offerings
Requirements:
• Legal eligibility to ...
In your leadership role, you will guide the Guest Experience team at Revelstoke Mountain Resort, including The Sutton Place Hotel. Your responsibilities will include fostering a high-performance culture, enhancing team skills, and managing reservations and guest engagement effectively. Collaboration with key departments will ensure a seamless guest experience.
Key Responsibilities:
• Manage the recruitment and training of the Guest Experience team
• Foster a service-driven team culture focused on performance
• Set key metrics for conversion and package attachment rates
• Collaborate with Sales and Marketing for campaigns
• Explore new opportunities to enhance revenue across offerings
Requirements:
• Legal eligibility to ...