Lead / Director, SaaS Operations

Role summary

A senior, hands-on SaaS operations leader who owns the build, operation, security, and compliance of all Azure infrastructure across production and lower environments, and leads a small DevOps/infrastructure team.

Key responsibilities

• Own the Azure estate end to end across all environments — compute, networking, identity, and data.
• Bring every environment under Infrastructure-as-Code with automated, rollback-safe CI/CD.
• Define and run the reliability practice: SLOs/SLIs, error budgets, alerting, incident response, and blameless postmortems.
• Operate security and compliance: least-privilege access, secret and certificate/mTLS lifecycle, and HIPAA/SOC 2 evidence.
• Manage cloud cost and capacity; lead, mentor, and grow a small DevOps/infrastructure team.

Required skills and experience

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