Job Description
Job Description
This position is to research and design new and complex technology, provide the best in class and most cost effective technical solutions for Contact Center Reporting to meet business and technical requirements. The successful candidate will also lead a team of Data Engineers to ensure that appropriate business acceptance, production acceptance, and integration testing is performed and that solutions are effectively migrated to production with minimal or no interruption to the Contact Centre operation.
Responsibilities
- Lead a team of Data Engineers in building/maintaining ETLs for internal RBC teams.
- Mentor team members as they build out their own technical skills.
- Work in a cross-functional, collaborative team aimed at delivering high-value solutions.
- Creating software for retrieving, parsing and processing structured and unstructured data.
- Defining and building scalable ETL/ELT workflows f...