Lead Customer Success Manager - remote

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Customer Success - REMOTE. In this role, you will be instrumental in leading a dedicated team of Customer Success Managers, focusing on mid-market clients. Your leadership will drive operational excellence and ensure the highest level of customer experience. This is an exciting opportunity to make a significant impact by fostering relationships and aligning customer goals with delivery. The scope includes collaborating across departments to elevate client success and retention.

Accountabilities

• Lead, coach, and develop a team of Mid-Market Customer Success Managers.
• Drive customer value realization and renewal readiness across the mid-market portfolio.
• Ensure consistent execution of the Customer Success playbook.
• Partner closely with the Senior Manager, Customer Success on standards and objectives.
• Act as an e...