Lead Customer Experience Manager

Leading in our stores

Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands‑on, sleeves‑rolled‑up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next‑level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing

• Lead a team of managers to ensure every customer has a great experience in store – from the checkouts to the petrol station.
• Plan for upcoming key trading activity and events by working closely with the rest of the store leadership team.
• Regularly take full accountability for the store ...