Job Description
ABOUT THE ROLE
We are looking for an experienced and proactive Lead BPO Executive to oversee day-to-day operations, lead a team of 8–9 members, and act as the primary point of contact for client communications. The ideal candidate brings deep BPO process expertise, a working knowledge of IT infrastructure, and the leadership ability to drive team performance while maintaining consistent service excellence.
KEY RESPONSIBILITIES
• Manage and mentor a team of 8–9 BPO executives, ensuring high performance and accountability
• Plan and oversee shift scheduling to maintain optimal operational coverage across all hours
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