Lead AI-Driven Content Ops Architect

Palo IT is seeking a Lead Content Ops & Conversational AI to define and scale Content Operations across customer touchpoints. You will drive governance, voice & tone, and content standards while building modular conversational flows and semantic QA.

The role requires collaboration with Product, Marketing, CX, and Engineering to align with business goals. You will lead AI/NLP initiatives, integrate platforms like Voiceflow, Dialogflow, Rasa, ChatGPT, Braze, Twilio, and Sendgrid, and track