Latam Order Management Lead - Portuguese required

Latam Customer Support Lead As LATAM Customer Service Lead the role will be accountable for supporting the LATAM Customer Service Leaders in the execution of Customer ordering processes across multiple teams and business units. As Latam Customer Support Lead your scope would consist of: Ensure the Customer Service function continually optimizes staffing, schedules and activities that enable timely and seamless order processing across the entire Supply Chain. Develop & deploy strategy & execution of premium service for LATAM aligning with other sector leads for people, processes and new technology to provide an enhanced, Proactive service model – Accountable Lead the team responsible to drive end-to-end processing of customer orders & case management & new digital technology including AI in line with the premium service offering – Accountable Hire, Mentor and develop LATAM team committed to delivering exceptional Premium service – Responsible Define and track relevant metrics across ke...

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