L3 Suport Engineer (Blue Prism)

We are seeking a seasoned AM, PB & Enterprise Support Engineer with 8+ years of experience to provide end-to-end application support across banking enterprise platforms. The role involves managing L2/L3 production support, incident management, problem resolution, and team leadership in a 24x7 on-call support environment. The ideal candidate will have strong hands‑on experience supporting Robotics Process Automation (RPA) applications and enterprise platforms within the banking domain, ensuring high system availability, SLA compliance, and continuous service improvement.

About the Role

The role involves managing L2/L3 production support, incident management, problem resolution, and team leadership in a 24x7 on-call support environment.

Responsibilities

• Application & Production Support — Provide L2/L3 support for AM (Application Management), PB (Private Banking), and Enterprise applications. Ensure timely resolution of incidents, se...