L2 Site Migration & End-User IT Support Specialist

Dormont Manufacturing Co is looking for a skilled IT Support Technician in Shah Alam, Malaysia. The role focuses on providing both onsite and remote technical assistance for desktops, laptops, and peripherals. You'll handle installations, troubleshooting, and user support while ensuring efficient incident management.

The ideal candidate should have extensive knowledge of Windows OS, hardware troubleshooting, and IT service management tools like ServiceNow or Remedy. Strong communication skills and experience in managing vendor relationships are essential for this role.