L2 Service Desk Engineer | AU | WFH

Setup and Location: Work From Home Work Schedule: 6:00 AM 3:00 PM AEDT | 4:00 AM 1:00 PM PHT Employment Type: Full-Time Ready to do work that actually excites you? We are seeking a skilled and proactive L2 Service Desk Engineer to join our IT support team. The ideal candidate should have experience with ConnectWise PSA, Microsoft 365, SharePoint, Server Management, Active Directory, PowerShell, and investigating security alerts. This role involves providing advanced technical support, resolving complex issues,and ensuring the smooth operation of our IT systems while collaborating closely with L1 support and other IT teams. What You'll Do: Youll be the kind of person who: Provide advanced technical support to resolve complex IT issues for end-users, including hardware, software, network, and application problems. Act as the escalation point for L1 support, taking ownership of unresolved incidents and service requests. Troubleshoot and diagnose technical problems using various tools an...

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