L2 Production Support Engineer (Java, SQL, Linux)

Important Information

Experience: +6 years

Job Mode: Full-time

Work Mode: Hybrid position to work 3 days a week at the Mexico City office.

ID: 19964

Responsibilities and Duties

• Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams. Serve as point of escalation for support issues from Marquee Helpdesk (L1)
• Providing mentorship and guidance to junior team members to ensure successful resolution of issues
• Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms.
• Automate manual processes to increase efficiency and reduce risk.
• Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.
• Work closely with the engineering team to drive resolution of client issues.
• Participate in on-call rotations and respo...