Job Description
Provide advanced operational support, troubleshooting, administration, and maintenance of enterprise network infrastructure while acting as the escalation point for Level-1 support teams.
Requirements:
Incident Management
- Resolve escalated network incidents.
- Perform advanced troubleshooting and root cause analysis.
- Coordinate with vendors and engineering teams when required.
Routing & Switching
- Support and troubleshoot enterprise network environments, including:
- OSPF
- EIGRP
- BGP
- VLANs
- STP (Spanning Tree Protocol)
- EtherChannel
- QoS
- Layer 2 and Layer 3 networking
Wireless Support
- Manage and troubleshoot Cisco and Aruba wireless environments, including:
- Wireless controllers
- Access points
- Authentication services
- Connectivity issues