L2 Network Operations Lead — Incident & RCA Expert
N
Net2Source (N2S)
📍 kuala lumpur, kuala lumpur, Malaysia
Job Description
- Own end-to-end L2 network operations (incident, problem & change management)
- Act as primary escalation points for major incidents and critical outages
- Ensure SLA / KPI adherence and drive service improvements
- Lead daily operations calls, reviews, and reporting governance
- Drive root cause analysis (RCA) and implement preventive actions for key outages
- Coordinate with L1, L3, vendors, and cross-functional teams
- Manage team workload, prioritization, and task allocation
- Ensure process compliance (ITIL) and audit readiness
- Drive automation, documentation, and knowledge management
- Provide stakeholder communication & status reporting
- Provide expert support for routing & switching (BGP, OSPF, MPLS, VLANs, etc.)
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