L2 IT Support Engineer (Contract)

L2 IT Support Engineer (Contract)

Location: Central LondonRate: £190 per day (Inside IR35)Duration: short term around 2 weeksWorking Pattern: Monday-Friday, onsite

Responsibilities

• Provide 1st and 2nd line desktop support to end users.
• Diagnose and resolve hardware, software, and network issues.
• Build, deploy, and support Windows laptops and desktops.
• Administer user accounts in Active Directory and Microsoft 365.
• Configure and support mobile devices (iPhone/iPad/Android).
• Manage incidents and service requests using ServiceNow or similar ITSM tools.
• Escalate complex issues to 3rd line support where required.
• Maintain IT asset records and documentation.
• Support meeting room AV equipment and printers.
• Deliver excellent customer service while meeting SLA targets.

Essential Skills

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