L1 Support Engineer – eCommerce Platforms SFCC/OMS

Kognivera is looking for an L1 Support Engineer based in Mexico, Estado de México, to provide first-line support for eCommerce applications. The role requires strong problem-solving skills, the ability to analyze and troubleshoot technical issues, and proficiency in Java and Spring Boot.

The ideal candidate should have English proficiency and experience with e-commerce platforms like Salesforce Commerce Cloud or IBM Sterling. This position is integral to ensuring platform stability and requires collaboration with technical and non-technical teams.