L1 IT Helpdesk & Chat Support Specialist

Infosys Limited is seeking a Global IT Service Desk Chat Support Consultant in Mexico City. The role involves providing real-time technical assistance, accurately logging incidents in the ServiceNow system, and ensuring compliance with Service Level Agreements. Candidates should possess strong written communication skills, proficiency in ServiceNow, and basic troubleshooting abilities. The position aims to enhance user experience by adhering to established procedures and an approved manual.
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