Job Description
Role highlights:
Knowledge Management Specialist
Location: Espoo, Finland
Department: Data
Reports to: Senior Customer Excellent Manager
Employment type: Permanent
Workplace model: Hybrid
Employment is subject to applicable security screening (incl. SUPO, where required)
Why this role matters:
Customer Excellence sits at the integration layer between our customers and internal teams. This role owns the quality and coherence of how CE captures, structures, and shares knowledge - raising the professionalism of our operational documentation and keeping it alive as our processes evolve.
The primary focus is knowledge management: turning scattered, fast-changing operational reality into clear, trusted, well-structured content that others can rely on. Alongside that, the role offers the opportunity ...