Job Description
Hi! I'm Gerda, Head of Customer Support at WeTravel. I've been with WeTravel for quite some time and have truly enjoyed growing with the company. I'm based in beautiful Budapest, and I'm excited to find a Knowledge & Help Center Manager to join our amazing global team!
¿Le interesa este puesto? Puede encontrar toda la información relevante en la descripción a continuación.
In this role, you'll own the evolution of our Intercom Help Center and ensure it becomes a scalable, searchable, and high-impact product education engine. You'll bridge Product, Marketing, Sales, and Support – translating every feature launch into clear, user‑friendly documentation while optimizing our AI‑driven self‑service tools. Your work will directly shape how thousands of travel organizers understand and adopt our platform.
If you're a strategic content thinker who sees documentation as a product, loves bringing clarity to complexity, and is passionate about building scalable self‑se...