Job Description
We are seeking the talents of a Keyholder to contribute to the next chapter of Sézane’s journey. The position is based in Seaport in Boston, MA.
Your missions will be the following:
Ensuring a Unique Customer Experience Within Your Appartement
- Make the customer the priority of the Appartement ;
- Guarantee a personalized welcome to all our customers and optimal customer service ;
- Show proactivity, expertise, and passion ;
- Direct solutions for both Appartement and web (omnichannel approach) ;
- Use the various Sézane & Octobre communication channels to develop your product knowledge ;
- Share your product knowledge and sales techniques with educational skills to both customers and team members ;
- Provide recommendations and constructive suggestions to Managers based on your knowledge, customer needs, your expertise, and team insights ;
- Ensure quality concierge service by followin...