Job Description
Our Key Holders engage with customers, create an exceptional in-store experience and provide leadership and support to store partners. They embody Boot Barn's Mission, Vision and Values in their words and actions while demonstrating selling and service expertise, product knowledge, visual merchandising presentation skills and strong point‑of‑sale proficiency. Additionally, Key Holders partner with the leadership team in driving activity to exceed store sales goals, help with team development and assist with store operational procedures as assigned.
Key Holder Duties
- Foster a service and selling culture; exceed overall expectations to build long‑standing customer relationships.
- Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
- Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), ...