Job Description
Job Summary
We are a world-leading smart mobility SaaS company with over 2.4 million subscribers across 24 countries, and we are looking for an Aftersales Relationship Officer or Key Account Officer to join our team. Our teams are collaborative, vibrant and fast‑growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities
- Build strong relationships with decision makers/fleet managers/system users and manage all services related to Key Accounts
- Establish good rapport and trust through proactive engagement
- Understand client needs and identify new business opportunities for upselling
- Resolve customer enquiries or issues from all channels, and ensure proper follow‑up to final resolution within the stipulated time frame
- Coordinate with internal teams to deliver solutions that meet client's objectives
- Identify and...