Key Account Specialist RKA / LKA – Outside Sales

JOB PURPOSE

As Key Account Specialist you are the service owner for key accounts either within a defined scope (segment / industry / geography) or for named key accounts. You safeguard the delivery of the premium services we wish to consistently provide to our key accounts by executing services per contracts and providing efficient solutions proactively, thereby meeting ONE's service KPIs. You act as an escalation point for cases that cannot be resolved by our Customer Care team. You support Key Account Executives by providing insights into service performance, quality as well as other valuable data. Should there be no Key Account Support for an account assigned to you, you assist with Tender Management and Spot rate inquiry where self-service can't cover.

KEY AREAS OF RESPONSIBILITY

Service Execution

You are in charge of executing the contracted service solutions for the key accounts (RKA/LKA) assigned to you, aiming at achieving...