Key Account Manager Crew Lead (Madrid)

Key Account Management Team

Our Account Management team’s purpose is to make our key accounts grow with Alan. We are looking for someone to help us take care of our growing portfolio of clients.

Role

As a Key Account Manager Crew Lead, you will:

• Handle a portfolio of companies
• Ensure client loyalty: build and maintain strong customer relationships with key stakeholders, display a customer‑centric approach to allow our clients to achieve their goals through Alan, quickly identify potential signals of dissatisfaction, identify and implement solutions to answer them.
• Build customer engagement: ensure successful onboarding of new accounts and new users, analyze and present consumption reports to customers through business reviews, promote Alan partner in health positioning to generate massive adoption by the employees and the admins, turn our best customers into Alan ambassadors, identify and execute out‑of‑the‑box initiatives to...