Junior Service Desk Analyst

Come to one of the biggest IT Services companies in the world! Here you can transform your career!

We are looking for a Junior Service Desk Analyst who wants to learn and transform their career.

Requirements

• 1–2 years of experience in Service Desk, Help Desk, Technical Support, or IT Support Operations
• Basic knowledge of Incident Management
• Knowledge of ITIL / ITSM concepts and service management processes
• Experience managing and handling Tickets / Service Requests
• Basic experience creating, maintaining, or using Knowledge Base (KB) articles
• Advanced or Fluent English
• Must be located within a maximum commuting distance of approximately 1 hour from Londrina, PR

Nice to Have

• Experience with KPI (Key Performance Indicators) monitoring and reporting
• Experience working with SLA management and compliance
• Experience with Backlog Manageme...