Job Description
Junior Desktop Support Technician
Position Summary
The Junior Desktop Support Technician provides entry-level technical support for end users, assisting with the setup, maintenance, and basic troubleshooting of desktop and laptop computers, peripherals, and standard business applications. This role is ideal for individuals early in their IT career who are looking to gain hands-on experience in a structured support environment while following documented processes, security standards, and service-level expectations.
This position focuses on Level 1 desktop support, device deployment, and user assistance, with escalation paths to senior technicians as needed
Key Responsibilities
End-User Support- Provide first-level support for desktops, laptops, monitors, printers, and peripherals
- Assist users with login issues, basic...