Junior Customer Engineer - FS

Responsibilities

• Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.
• Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB).
• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis.
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements.
• Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.

Requirements

• Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
...