Job Description
Description
The Junior Systems Engineer serves as an Escalations Level 2 technical resource within our managed services organization, providing advanced troubleshooting, administration, and technical support across multiple client environments.
This role handles issues that require deeper technical knowledge, elevated administrative access, or coordination across multiple systems or users. The Junior Systems Engineer is expected to take complete ownership of assigned tickets, identify recurring issues, document solutions, and escalate appropriately when an issue presents a security, stability, or architectural risk.
This is a client-facing position requiring strong technical judgment, clear communication, disciplined documentation, and the ability to work effectively in a fast-paced MSP environment.
Key Responsibilities
- Troubleshoot and resolve escalated support requests involving Microsoft 365, Windo...