Jr. Account Analyst (Customer Service Representative) to support billing inquiries for a large

Fraud Officer – Digital Banking Transaction Monitoring Team

We are looking for a Fraud Officer for the Digital Banking Transaction Monitoring Team within the Fraud Operations Centre. You will be responsible for the analysis and investigation of potential fraudulent transactions completed through the Online and Telephone Banking platform.

What will you do?

• Analyze and mitigate risk for online and telephone banking suspicious transaction alerts.
• Use analytical techniques to break apart complex, evolving fraudulent activities and trends.
• React and adapt continually to ensure quick resolution of identified issues and gaps.
• Accurately prepare required documentation for online investigations.
• Take ownership and accountability for the resolution of escalated online fraud concerns.
• Use in-depth fraud knowledge and related problem‑solving skills to identify and take action on potentially fraudulent transac...