Job Description
Lead customer interactions as a Program Director at Jolera, specializing in IT Strategic Planning and customer relationship development. Make a difference in technology solutions and service management.
As a Program Director at Jolera, you will report to the Senior Director and manage relationships across both direct and channel accounts. This role encompasses customer administration, business support, and serves as a Virtual CIO to help clients build and execute effective IT strategies. Your mix of IT Service Management, strong communication, and relationship-building skills is essential for retaining and expanding client partnerships.
Key Responsibilities:
• Plan and assess customer technology needs with teams
• Facilitate collaborative planning sessions with clients
• Regularly update clients on project statuses
• Oversee customer agreements and KPI tracking
• Meet regularly with stakeholders to strengthen ties
Requirements:
• Minimum of 10 years in IT or ...
As a Program Director at Jolera, you will report to the Senior Director and manage relationships across both direct and channel accounts. This role encompasses customer administration, business support, and serves as a Virtual CIO to help clients build and execute effective IT strategies. Your mix of IT Service Management, strong communication, and relationship-building skills is essential for retaining and expanding client partnerships.
Key Responsibilities:
• Plan and assess customer technology needs with teams
• Facilitate collaborative planning sessions with clients
• Regularly update clients on project statuses
• Oversee customer agreements and KPI tracking
• Meet regularly with stakeholders to strengthen ties
Requirements:
• Minimum of 10 years in IT or ...