Job Description
Contribute to UFA’s success as a Technical Support Analyst III. This full-time role is focused on enhancing critical application support for Point of Sale and Cardlock systems through effective troubleshooting.
As a pivotal part of UFA, the Technical Support Analyst III will report to the Sr Manager of IT Cardlock and Retail Services. This role involves collaboration across applications, tackling Cardlock-related issues, and performing software enhancements. Maintaining thorough documentation will be crucial for operational efficiency.
Key Responsibilities:
• Support Point of Sale incident requests
• Troubleshoot issues with Cardlock systems
• Assist in configuration updates and releases
• Work with internal teams for problem-solving
• Maintain updated documentation of processes
Requirements:
• 7‑9 years in application support
• Relevant IT technology diploma or certification
• Solid communication an...
As a pivotal part of UFA, the Technical Support Analyst III will report to the Sr Manager of IT Cardlock and Retail Services. This role involves collaboration across applications, tackling Cardlock-related issues, and performing software enhancements. Maintaining thorough documentation will be crucial for operational efficiency.
Key Responsibilities:
• Support Point of Sale incident requests
• Troubleshoot issues with Cardlock systems
• Assist in configuration updates and releases
• Work with internal teams for problem-solving
• Maintain updated documentation of processes
Requirements:
• 7‑9 years in application support
• Relevant IT technology diploma or certification
• Solid communication an...