Job Description
StarTech.com is seeking a Technical Advisor fluent in English and Spanish, specializing in remote customer support. Drive customer satisfaction through expert technical assistance and innovative solutions.
In this critical full-time role within the Customer Support Department, you will serve as a vital resource for customers with product-related inquiries. From troubleshooting to providing product recommendations, your contributions will shape the overall success of our support efforts.
Key Responsibilities: • Act as the first line of support for customers • Ensure top-notch assistance for all products • Resolve issues remotely using LogMeIn Rescue • Recommend solutions tailored to customer requirements • Document all customer interactions in our CRM system
Requirements: • IT-related education or equivalent experience • Background in IT support or technical assistance • Knowledgeable in hardware connectivity and peripherals • Strong attention to detail and ti...
In this critical full-time role within the Customer Support Department, you will serve as a vital resource for customers with product-related inquiries. From troubleshooting to providing product recommendations, your contributions will shape the overall success of our support efforts.
Key Responsibilities: • Act as the first line of support for customers • Ensure top-notch assistance for all products • Resolve issues remotely using LogMeIn Rescue • Recommend solutions tailored to customer requirements • Document all customer interactions in our CRM system
Requirements: • IT-related education or equivalent experience • Background in IT support or technical assistance • Knowledgeable in hardware connectivity and peripherals • Strong attention to detail and ti...