Job Posting Title Operations and Analytics Specialists

About Us

Location - Clark Freeport Zone, Pampanga, Philippines

Department - IT Service Desk and Central IT

Function - Product R&D

Working Pattern - Hybrid

We’re seeking an experienced Systems Administrator to join our Customer Systems Team, managing day-to-day operations across two critical platforms: Gainsight CS and Kantata. In this hands‑on role, you’ll ensure both systems run smoothly while supporting the teams that rely on them and strengthening cross‑platform expertise. You’ll collaborate closely with a seasoned Gainsight specialist for onboarding and knowledge transfer, as well as a Kantata Admin for training on key workflows and processes. This is a central role within our post‑sales tech ecosystem, focused on reliability, execution, and continuous improvement.

Responsibilities

Gainsight CS Administration (50%)

• Help manage and improve Gainsight feature...