[Job - 27668] Squad Leader - Incident Management & Support Team, Portugal

We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.With over 8,000 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality. We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions. With over 8,000 CI&Ters around the world, we've built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality. Role Overview Act as a Senior Squad Leader and Agile Delivery Lead, owning the effectiveness, maturity, and outcomes of a high-capacity support and incident management squad, including a dedicated build team. This role is responsible for leading a large team focused on L2 and L3 support, driving operational stability and delivery excellence while proactively managing communication with business stakeholders and clients. Key Respon...