Itsm Sr. Supervisor (Miguel Hidalgo)

Overview
At PepsiCo, you'll work in a environment focused on innovation and consumer centricity, delivering joyful moments through food and drinks.
This role emphasizes ITSM governance and continuous service improvement across NA and LATAM.
Responsibilities
The Sector ITSM Sr.
Supervisor leads ITSM process governance and drives continuous service improvement across NA and LATAM.
Acts as the primary connection between Global ITSM and Sector teams, ensuring alignment to standards, collecting feedback, and identifying opportunities to strengthen Service Management practices.
Oversees governance of the IT Supplier Orchestrator and ensures effective adoption and execution of ITSM processes across the Sectors.
Enables well-planned, approved, implemented, and reviewed IT services to reduce operational risk, minimize disruption, and support fast and reliable delivery of business outcomes.
Lead governance and execution of ITIL-based Service Management proc...