Job Description
Our client, a leading organization in the technology and infrastructure sector, is seeking a dedicated ITSM Change/Release Engineer to join their dynamic team. As an ITSM Change/Release Engineer, you will be an integral part of the Service Management department supporting operational excellence and process optimization. The ideal candidate will demonstrate strong problem-solving skills, proactive communication, and a commitment to continuous improvement, which will align successfully within the organization.
**Job Title: ITSM Change/Release Engineer**
**Location: Orlando, FL (Hybrid role)**
**What's the Job?**
+ Manage and optimize ITSM processes including Incident Management, Problem Management, Change Management, and Asset & Configuration Management
+ Administer and support ITSM tools such as ServiceNow and Jira to ensure smooth operations
+ Develop comprehensive reporting, KPIs, and dashboards to monitor service performance and identify area...
**Job Title: ITSM Change/Release Engineer**
**Location: Orlando, FL (Hybrid role)**
**What's the Job?**
+ Manage and optimize ITSM processes including Incident Management, Problem Management, Change Management, and Asset & Configuration Management
+ Administer and support ITSM tools such as ServiceNow and Jira to ensure smooth operations
+ Develop comprehensive reporting, KPIs, and dashboards to monitor service performance and identify area...