Job Description
Job Title:
Fresh service ITSM & EM Product Engineer
Location:
Gurgaon
Contract Duration:
1 Year
Expected Start:
July 2026
Experience Required:
12+ Years
About the Role
We are looking for an experienced
Fresh service ITSM Application Support Enginee r to manage and support IT Service Management processes using the
Fresh servic e cloud-based ITSM platform. This is an offshore engagement supporting a leading enterprise client in Qatar
.
Key Responsibilities
Administer, configure, and support th e Fresh service ITSM platform
across incident, problem, change, and service request modules
Manage end-to-end ITSM workflows, automation rules, SLA policies, and escalation matrices within Fresh service
Support Event Management (EM)
processes — monitor alerts, correlate events, and ensure timely response to IT events
Troubleshoot Fresh service application issues and coord...
Fresh service ITSM & EM Product Engineer
Location:
Gurgaon
Contract Duration:
1 Year
Expected Start:
July 2026
Experience Required:
12+ Years
About the Role
We are looking for an experienced
Fresh service ITSM Application Support Enginee r to manage and support IT Service Management processes using the
Fresh servic e cloud-based ITSM platform. This is an offshore engagement supporting a leading enterprise client in Qatar
.
Key Responsibilities
Administer, configure, and support th e Fresh service ITSM platform
across incident, problem, change, and service request modules
Manage end-to-end ITSM workflows, automation rules, SLA policies, and escalation matrices within Fresh service
Support Event Management (EM)
processes — monitor alerts, correlate events, and ensure timely response to IT events
Troubleshoot Fresh service application issues and coord...