Itil certified it manager

Introduction

A well-established company based in Midrand, Johannesburg is looking for a ITIL certified IT Manager to join their team.

Send your CV to hr5 (at) peopledimension (dot) co (dot) za.

Duties & Responsibilities Monitor daily Backlog (Download from Compass), Coordinate repair activities with technicians and report progress by COB every day. Manage technical escalations and Raise technical tickets with respective Vendor where required. Coordinate customer escalations with Vendor customer relationship team (CRT) Provide Daily/Weekly/Monthly reports and presentations based on Vendor requirement. Supervision of the customer support team to ensure compliance to performance targets (KPIs) and overall customer satisfaction. Development of staff to ensure skills levels match both current and future operational and customer requirements, including training and certification of technicians. Apply ITIL processes into operations. Develop interlocks between team and the re...

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