Job Description
A dynamic organisation is seeking an experienced IT Operational Vendor Manager to strengthen its IT Operations team. This role is pivotal in ensuring third-party IT partners deliver reliable, compliant, and cost-effective services, while acting as the bridge between vendors and internal teams.
Key Responsibilities
- Oversee day-to-day vendor performance, ensuring SLAs and KPIs are consistently met.
- Lead service review meetings, escalate issues, and drive timely resolutions.
- Maintain vendor scorecards and dashboards, spotting trends and service gaps early.
- Ensure contracts, invoices, and compliance requirements are adhered to.
- Coordinate vendor-driven changes, safeguarding business continuity.
- Translate technical performance data into clear insights for stakeholders.
- Champion continuous improvement initiatives to enhance efficiency and value.
- Monitor operational risks and ensure robust c...