Job Description
Department: Information Technology
Job Title : IT Technician
Reporting: Director of Information Technology
Functional objectives
- Repair, maintain, and improve all aspects of the installed hardware base. Support and train users in the use of installed equipment as needed.
Is responsible for
- Maintaining workstations, peripherals, system backups, and utilities, and resolving system issues.
- Updating, monitoring, and adjusting software as instructed.
- Maintaining Intranet helpdesk functions (responding to logged error requests).
- Preparing charts and analyzing typical error or help situations.
- Meeting time commitments and problem resolution, i.e., responding to logged calls within one hour.
- Maintaining installed PC software, assisting in evaluating new software, and updating current software and hardware as directed.
- Understanding qua...