Job Description
We are looking for an IT Support Technician to assist employees with everyday technology needs across clinical and administrative departments. This role supports the smooth operation of internal systems, user access, healthcare software, and basic hardware in a privacy-focused, HIPAA-compliant environment.
The right candidate will be friendly, organized, technically capable, and comfortable helping users with varying levels of computer experience.
Responsibilities
- Provide front-line technical support to clinical and office staff by phone, email, and ticketing system
- Troubleshoot common technology issues, including login problems, password resets, account access, email, VPN, connectivity, software errors, and basic hardware concerns
- Assist users with access to healthcare systems, EMR/EHR platforms, and other internal applications
- Follow established troubleshooting steps, support guides, and...