IT Technical Support Specialist - Hybrid
Sentara
📍 Virginia Beach, Virginia, United States
Job Description
City/State
Virginia Beach, VAWork Shift
First (Days)Overview:
Overview
Sentara Healthcare is seeking an IT Technical Support Specialist to join our IT help desk support team.
This is a hybrid position with the potential for remote work.
The standard shift is 9:30 AM to 8:00 PM EST, 4 days a week (10-hour shifts)
Rotating Weekends
This role will be primarily call center-based, providing remote technical support for hardware, software, and network-related issues through inbound and outbound calls, with a heavy focus on inbound volume.
The Specialist will be responsible for troubleshooting and resolving technical problems, documenting support activity, escalating complex issues, and providing user-friendly guidance to non-technical users. In addition, they will
analyze system performance and proactively identify any potential issu...